Privacy Policy

Poby ("we", "us") provides a post-purchase experience feedback app for Shopify stores. This policy explains what data the app handles and how. You can reach us at [support@getpoby.com].

Poby collects the feedback a shopper voluntarily submits: star ratings for stages of the shopping experience, an optional "how did you hear about us?" answer, and (on low ratings) the reason tags they select. Poby does not request access to your customers’ personal data scopes and does not collect names, emails, addresses, or payment details through the widget.

Submitted feedback is aggregated into the analytics dashboard shown to you, the merchant — response trends, rating distribution, top issues, and traffic sources. We use it only to provide the service. We do not sell feedback data or use it for advertising.

Poby uses Shopify session-token authentication and communicates over encrypted connections. It adds no blocking calls to your storefront and loads asynchronously.

Poby implements Shopify’s mandatory GDPR compliance webhooks. When a customer data-request or data-erasure event is received from Shopify, the corresponding records are returned or deleted automatically. Merchants uninstalling the app trigger shop data redaction per Shopify’s schedule.

Feedback records are retained while your store has Poby installed, and are removed following uninstall in line with Shopify’s redaction webhooks. [Specify your exact retention window here.]

We use [hosting/database provider] to operate the service. [List any analytics or infrastructure sub-processors here.] We do not share feedback data beyond what is required to run Poby.

We may update this policy as the product evolves. Material changes will be reflected by the "Last updated" date above.