Support
We usually reply within [1 business day].
Get in touch
The fastest way to reach us is email: [support@getpoby.com]. Include your store URL and a short description, and we’ll get back to you within [1 business day].
Setting up Poby
Install Poby from the Shopify App Store, then add the Poby block to your thank-you and order-status pages in the theme editor, choose your questions, and publish. Most merchants are live in about five minutes — no developer required.
Common questions
Where does it appear? On the thank-you page after checkout and the order-status page. Does it slow checkout? No — it adds zero blocking calls and loads asynchronously. Can I export data? Yes, CSV export is included on Premium. For more, see the FAQ on our home page.
Documentation
Full setup guides and help articles live at [docs.getpoby.com]. [Wire this up to your real docs when ready.]
Report a problem
Found a bug or something not rendering right on your theme? Email us with your theme name and a screenshot and we’ll investigate quickly.
Replace [bracketed] contact details with your real support email and links before launch. Shopify requires a working support contact on your app listing.